The Top 20 Restaurant Chains based on Customer Satisfaction

The Top 20 American Restaurant Chains for Customer Satisfaction.

It is a fact, and surely no surprise, that Americans love eating out. But which restaurants do they love just that little bit more? We have tried to find out.

Restaurant Business OnlineĀ  have recently announced a ranking system of the best chain restaurants in America. Their complete list show both a financial performance rank and a value rank, that takes menu prices into account.

But when it comes to word-of-mouth recommendations there is just one true parameter, that determines whether we will recommend a restaurant to friends and family: Customer Satisfaction. Or simply put, did the customer leave the restaurant happy and satisfied, or not?

These are the results, that we have come up with, based on different online surveys.

Top 20 Restaurant Chains for Customer Satisfaction.

These are the Top 20 Restaurant Chains in USA, based on customer satisfaction, listed from bottom to the top, with the number 1 scoring chain listed last. Please note, that a ranking at number 19 or 20 does not imply poor customer satisfaction. The list shows America’s BEST 20 performing chains.

  1. Buffalo Wild Wings

They are a famous for the wings they serve and specially prepared collection of 16 tasty sauces. The sports lovers and beer buffs just love this place.

  1. O’Charley’s

They have 212 branches countrywide and are mainly famous for their specialty in Southern food. Pies freshly made with freshest ingredients are their specialty.

  1. Outback Steakhouse

As the name suggests it, they are famous for their steaks and they keep adding delicious items to the menu all the time. They are spread over 755 locations in the US and are an Australian themed restaurant.

  1. P.F. Chang’s China Bistro

May be their number of branches is a little less, only 214, but they are the king in what they do. The lettuce wrap and dim sum (handmade) are their specialty. They are famous for their claim of using all fresh ingredients and the customers also back this up in their reviews.

  1. BJ’s Restaurant & Brewhouse

This one has six of its own breweries and has 171 branches all over the US. Their menu is a unique amalgamation of Southern California and Chicago pizza and they are very much well known for their hospitality.

  1. Red Lobster

This food chain was founded in 1968 with a view to providing food lovers high quality and at the same time, super affordable sea-food. They have kept their promise and are serving happy customers ever since. If you are a seafood lover, this one is a must go destination for you.

  1. Red Robin Gourmet Burgers & Brews

They serve the most favorite American food of them all- the burgers and also serves beer! Add this up with a huge amount of satisfied customer and you would get an ideal burger joint, like one you have always thought of! And it is no wonder they have now expanded their business in 510 locations in the US.

  1. Olive Garden

This one is a global food chain and serves in a total of 814 locations worldwide, among which, US has a large number of its branches. This food chain in reality is just as the name sounds, the place of satisfaction.

  1. Yard House

It was the sixth-fastest-growing chain in the country in 2015. Yard House hasone of the largest beer selections in the nation. Go here, if you love beer.

  1. Cracker Barrel Old Country Store

Cracker Barrel provides an authentic atmosphere for its chain of combined country-cooking restaurants and old-fashioned general stores. Cracker Barrel now operates 635 locations and and has and average guest check of only $9.96.

  1. Carrabba’s Italian Grill

Italian food has been on top of the chart for many a food lovers and rightly so. The food they serve here are purely Italian and also displays the diversity of the collection.

  1. The Cheesecake Factory

As the name suggests, they are famous for their cheesecakes. They have more than 50 of their very own recipes.

  1. Cheddar’s Scratch Kitchen

Cheddar’s Scratch Kitchen offers traditional American cuisine and introduced a “575 calories and under” menu for customers wanting healthier options, such as grilled baja chicken and lemon pepper whitefish. The average guest check is only $12.45.

  1. Maggiano’s Little Italy

They have 51 branches all over the US and mainly serve Italian homemade food. You will love the spaghetti and meatballs here.

  1. Texas Roadhouse

Yes, as the name suggest, this food chain is totally Western themed and the steaks served here are hand-cut, just like the old days. The freshly baked breads is another specialty of theirs.

  1. Bahama Breeze Island Grille

They operate in only 37 locations in the country and are Caribbean inspired in food collection.

  1. Bonefish Grill

They are specialists in seafood and the customer reviews bear testimony to this fact.

  1. LongHorn Steakhouse

They have 487 branches in the country. Their specialty is the huge variety of steaks and margarita.

  1. The Capital Grille

Though they only operate in 54 locations, the huge wine collection would just blow your mind. A must-go place for wine lovers.

  1. Seasons 52

They are famous for the grill and wine and they have only 43 branches. As the saying goes, good things in life comes in small packages. The average check comes in at $31.80, though. The company is owned and operated by Darden, which also owns Olive Garden and Red Lobster.

top 20 best restaurants

Seasons 52 came out as number 1 on the customer satisfaction survey. Their concept is to offer a seasonal menu in a sophisticated atmosphere. There are 43 Seasons 52 locations in the United States in 17 states.
The restaurant’s nameis dereived form the fact that the menu changes 4 times a year with every season, and because menu features change every week, 52 times a year. The wine menu has over 100 different bottles of wine, 52 of which are available by the glass.

There you go, America`s Top 20 restaurant chains based on customer satisfaction. Add your opinion or recommendations in the comment section below.

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